To reactivate your Volunteer Manager account, please reach out to your RAA (Resident Agency Administrator) for reactivation. If you do not have an RAA, please email our support team at support@volunteer.gov.sg for assistance.
You can continue to access our full platform through any web browser on your phone. The mobile website offers the same features and functionality as the app. Simply visit our website and log in as usual — no downloads needed.
If you're currently using the volunteer.gov.sg mobile app, we recommend switching to the browser version for continued access and to uninstall the app from your device.
volunteer.gov.sg is an integrated and intelligent volunteering ecosystem to help people step up and partner agencies to contribute back to society, and also co-deliver meaningful programmes for fellow citizens. It is a hub that matches passionate volunteers to the right opportunities that best suits their interests and skillsets.
As we introduce digitalisation in the volunteer journey, we recognise the importance to ensure adequate data protection and privacy in compliance with the current law. volunteer.gov.sg adheres to the Government Instruction Manual (IM8) on Information and Communication Technology, and complies with the guidelines set out in the Policy on Data Management. These measures are in place to ensure that the citizen’s privacy is respected and that data is protected from misuse or loss.
To log into your volunteer.gov.sg account:
1. Go to www.volunteer.gov.sg
2. Tap 'Login'
3. Enter your email and password
4. Tap 'Login'
To login using social media:
1. Go to www.volunteer.gov.sg
2. Tap 'Login'
3. Tap the social media you want to use (Example: Facebook)
4. In the 'Log in to Facebook' page, input your facebook email and password
5. Tap 'Log In'"
To find all participating agencies' opportunities, tap 'Discover Opportunities' in the top left corner of your screen
To find one participating agency opportunities:
1. Tap 'Participating Agencies' in the top of your screen
2. Tap the agency name
Yes, you will need to register an account in volunteer.gov.sg and activate your account to sign up for volunteering opportunities.
To register a volunteer.gov.sg account:
1. Go to www.volunteer.gov.sg
2. Tap 'Sign Up' in the top right corner of your screen
3. Enter your name, email and password
4. Read the site's 'Terms of Use' and 'Privacy Statement' and check on the box to agree to the terms
5. Tap 'Register'
To finish creating your account, you need to activate your account. To activate your account:
1. An email containing the activation details will be sent to the email address that you registered with
2. Follow the instructions in the email to activate your account
If you did not receive the activation email, please check if the mail has gone into your junk mail folder. If you are still unable to locate the email, you may submit an online enquiry and we will get in touch with you soon.
To withdraw from a shift, follow these steps:
1. Go to profile
2. Under Opportunities, select the shift you wish to withdraw from
3. Click More Actions > My Shifts
4. If the withdraw button is visible, click it and provide your reason
5. If the withdraw button is not visible, the withdrawal period has ended. Please contact the opportunity coordinator directly using the contact details on the opportunity page
For any other issues, reach out to the organiser via the contact details provided.
To view the list of agencies you have joined:
1. Tap 'Hello' in the top right corner of your screen
2. Tap 'My Activities'
3. Look for 'My Agencies'
To view the list of opportunities you have registered for:
1. Tap 'Hello' in the top right corner of your screen
2. Tap 'My Activities'
3. Look for 'My Opportunity Records'
To view your leadership application records
1. Tap 'Hello' in the top right corner of your screen
2. Tap 'My Activities'
3. Look for 'My Application Records'
Yes, to update your past experience, achievement and service hours:
1. Tap 'Hello' in the top right corner of your screen
2. Enter your past experience, achievement and service hours
3. Tap 'Save'
To provide feedback on opportunity you have attended:
1. Tap 'Hello' in the top right corner of your screen
2. Look for 'My Upcoming Volunteering Opportunities', select the opportunity you will be attending, tap 'I'M GOING'
3. In opportunity page, tap 'More Actions', select 'My Feedback'
4. Complete the feedback form, tap 'Submit'
To view opportunities for a particular date, you can make use of the calendar view. Select a date in the calendar to find the opportunities.
You can also find opportunities by specifying a date range.
As part of opportunity registration, NRIC is required from volunteers to accurately establish or verify their identities to a high degree of fidelity. In addition, the NRIC as well as some other personal details may be needed in the event of unforeseen emergency circumstances during the event/opportunity.
volunteer.gov.sg helps various agencies to leverage an integrated backend engine to enhance the volunteers’ experience. We hope that by sharing common platform, we can reap efficiencies and more importantly, offer a better experience for volunteers. By digitalising in the volunteer journey, volunteering will be made easier and more convenient for both the volunteers and the volunteer managers.