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[Learning & Growth] WSQ Service Excellence


[Learning & Growth] WSQ Service Excellence
By Team Nila

ABOUT

  • About Service Excellence Framework (SportSG)

     

    - SportSG is currently a WSQ ATO (Workforce Skills Qualifications, Approved Training Organisation) for the Level 1 WSQ Certificate in Service Excellence.

     

    - The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.

    (Source: Service Excellence Competency Framework from SkillsFuture SG website)

     

    - It is important for Team Nila to be equipped with service excellence skills to have a better understanding on handling people/situations on ground whilst volunteering for various Team Nila activities.

     

    - There are a total of 8 modules, and successful course participants will receive the nationally recognised Statement of Attainment (SOA).

     

    Shortlisting Criteria for FY19

    • 21 years old & above (WSQ requirement)
    • 4 and 8 unique volunteering hours (from 1 Jan 2018 onwards) per 1-day and 2-day module respectively
    • Priority may be given to Team Nila who has not attended any WSQ Service Excellence modules

     

    Refundable Payment

    This is a sponsored course for maximum 20 in a class, however shortlisted Team Nila will be required to make a refundable payment to enable SportSG to process training grant where applicable. Details will be subsequently advised.

     

     

    For enquiries, please write in to Tan_Puey_Yee@sport.gov.sg.

  • CAUSES
Shift Start Date From
To

Course Participant - CCSVP

Course participant for WSQ module - Contribute to Customer Service Over Various Platforms (CCSVP)

Note: This course is conducted over 2 x Saturdays. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
22/06/2019- 29/06/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 20/02/2019 09:00 AM 22/05/2019 11:45 PM 14
07/12/2019- 14/12/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 22/07/2019 09:00 AM 14/11/2019 06:00 PM 17

Course Participant - DSV

Course participant for WSQ module - Demonstrate the Service Vision (DSV)

Note: This course is conducted over 1 x Saturday. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
25/05/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 20/02/2019 09:00 AM 25/04/2019 11:45 PM -1
02/11/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 22/07/2019 09:00 AM 02/10/2019 06:00 PM 26

Course Participant - ESII

Course participant for WSQ module - Engage in Service Innovation Initiatives (ESII)

Note: This course is conducted over 2 x Saturdays. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
06/07/2019- 13/07/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 01/05/2019 09:00 AM 06/06/2019 11:45 PM 11
08/02/2020- 15/02/2020 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 22/07/2019 09:00 AM 15/01/2020 06:00 PM 23

Course Participant - IOSE

Course participant for WSQ module - Implement Operations for Service Excellence (IOSE)

Note: This course is conducted over 2 x Saturdays. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
24/08/2019- 31/08/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 01/05/2019 09:00 AM 24/07/2019 11:45 PM 3
07/03/2020- 14/03/2020 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 22/07/2019 09:00 AM 14/02/2020 06:00 PM 25

Course Participant - PGEMS

Course participant for WSQ module - Provide Go-The-Extra-Mile Service (PGEMS)

Note: This course is conducted over 2 x Saturdays. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
06/04/2019- 13/04/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 20/02/2019 09:00 AM 22/03/2019 06:00 PM 17
28/09/2019- 05/10/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 01/05/2019 09:00 AM 28/08/2019 11:45 PM 17
11/01/2020- 18/01/2020 09:00 AM– 06:00 AM 3 Stadium Drive Singapore Sports Hub 397630, 01/12/2019 09:00 AM 10/01/2020 06:00 PM 9

Course Participant - PPPI

Course participant for WSQ module - Project a Positive & Professional Image (PPPI)

Note: This course is conducted over 1 x Saturday. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
27/04/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 20/02/2019 09:00 AM 27/03/2019 11:45 PM -1
14/09/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 01/05/2019 09:00 AM 14/08/2019 11:45 PM 7

Course Participant - RSC

Course participant for WSQ module - Respond to Service Challenges (RSC)

Note: This course is conducted over 2 x Saturdays. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
04/05/2019- 11/05/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 20/02/2019 09:00 AM 04/04/2019 11:45 PM 0
19/10/2019- 26/10/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 22/07/2019 09:00 AM 26/09/2019 06:00 PM 25

Course Participant - WDSE

Course participant for WSQ module - Work in a Diverse Service Environment (WDSE)

Note: This course is conducted over 2 x Saturdays. The actual course venue may differ and will be informed to shortlisted participants.

Skills

None

Shifts

Date Time Location Registration open on Registration close on Available Slots Registration Status
01/06/2019- 08/06/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 20/02/2019 09:00 AM 01/05/2019 11:45 PM 0
16/11/2019- 23/11/2019 09:00 AM– 06:00 PM 3 Stadium Drive Singapore Sports Hub 397630, 22/07/2019 09:00 AM 23/10/2019 06:00 PM 22

ABOUT

  • About Service Excellence Framework (SportSG)

     

    - SportSG is currently a WSQ ATO (Workforce Skills Qualifications, Approved Training Organisation) for the Level 1 WSQ Certificate in Service Excellence.

     

    - The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.

    (Source: Service Excellence Competency Framework from SkillsFuture SG website)

     

    - It is important for Team Nila to be equipped with service excellence skills to have a better understanding on handling people/situations on ground whilst volunteering for various Team Nila activities.

     

    - There are a total of 8 modules, and successful course participants will receive the nationally recognised Statement of Attainment (SOA).

     

    Shortlisting Criteria for FY19

    • 21 years old & above (WSQ requirement)
    • 4 and 8 unique volunteering hours (from 1 Jan 2018 onwards) per 1-day and 2-day module respectively
    • Priority may be given to Team Nila who has not attended any WSQ Service Excellence modules

     

    Refundable Payment

    This is a sponsored course for maximum 20 in a class, however shortlisted Team Nila will be required to make a refundable payment to enable SportSG to process training grant where applicable. Details will be subsequently advised.

     

     

    For enquiries, please write in to Tan_Puey_Yee@sport.gov.sg.

  • CAUSES
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